Terms of Service

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require a physical or digital signature.

These Terms of Service (the “Terms”) form an agreement between OZZO Technologies (“OZZO”, “we”, “us”) and you, or the organisation you represent (“you”, “your”, the “Customer”), governing your use of the OZZO web dashboard, the OZZO SALES Android application, and this website (together, the “Service”).

By creating an account, starting a trial, paying for a subscription, or using the Service, you accept these Terms. If you do not accept them, do not use the Service.

1. Who may accept these Terms

You must be of legal age and authorised to bind the organisation you represent. If you accept these Terms on behalf of a company, you confirm that you have that authority.

2. What the Service is

OZZO is a subscription software service for customer relationship management, workforce management and sales force automation, delivered through a web dashboard and an Android application. It is provided for business use by you and by the users you authorise.

You are responsible for obtaining the internet access, devices and mobile data required to use the Service.

3. Your account and your users

• A subscription entitles you to the number of user logins stated on your order. Logins are for named individuals and must not be shared between people.
• You are responsible for all activity under your account, for keeping credentials secure, and for removing access when a user leaves your organisation.
• You must notify us promptly at hello@ozzo.co.in if you believe an account has been compromised.
• You are responsible for informing your own users that OZZO is in use and what it records, including — where you enable them — location and photographs.

4. Free trial

New accounts may use OZZO free for 10 days. No payment details are required to start a trial, nothing is charged automatically, and there is nothing to cancel. At the end of the trial, access stops unless you choose a paid plan. Data entered during a trial is kept for 90 days afterwards, so an account that converts later loses nothing.

A trial is provided as-is, for evaluation, and may be modified or discontinued at our discretion.

5. Subscriptions, fees and taxes

• Subscriptions are sold for a fixed term — a quarter, a half-year or a year — and are payable in advance.
• Fees are quoted per user, and depend on the plan and the term selected.
• Prices are exclusive of GST unless stated otherwise. Applicable taxes are added to the invoice.
• Adding users or upgrading a plan during a term is charged for the remaining part of that term and takes effect immediately.
• Subscriptions renew for a further term of the same length unless you tell us otherwise before the term ends. Prices may change at renewal, and we will tell you before a change applies to you.
• Any discount given is specific to the order it was given on, and does not carry to a renewal unless stated in writing.

6. Refunds and cancellation

6.1 Cancelling

You may cancel at any time by writing to hello@ozzo.co.in or by telling your OZZO contact. There is no notice period and no cancellation fee.

Cancellation stops the next renewal. It does not end the term you are currently in — you keep full access, for all your users, until the last day of the period you have paid for.

6.2 Refunds

Subscription fees are non-refundable. A subscription is sold as a fixed term paid in advance and the full term is made available to you, whether or not you use it. We do not refund unused months, unused user licences, or a term cut short by your own cancellation. This applies equally to reducing your number of users during a term, to moving to a smaller plan during a term, and to periods during which you chose not to use the Service.

6.3 When we do refund

We will refund you in full where:

• you were charged in error, or charged twice for the same period;
• you were charged after cancelling, for a term that had not yet begun;
• we are unable to provide the Service for an extended period for reasons within our control and cannot put it right.

Approved refunds are returned to the original payment method within 7 to 10 working days. Your bank may take longer to show it. Where GST was charged, it is refunded with the fee in line with applicable tax rules.

6.4 Late payment

If a renewal payment is not received by the due date, your account continues to work for a grace period of 7 days. The product warns your administrators before expiry so that a renewal is never a surprise.

After the grace period, access is suspended: users cannot sign in and the mobile application stops syncing. Your data is not deleted. It is retained for 90 days and access is restored as soon as payment is received.

6.5 Your data after cancellation

Whether you cancel or your subscription lapses, your data is retained for 90 days, during which you may request a complete export at no charge. After that period it is permanently deleted. Full details are in our Privacy Policy.

7. Delivery and service activation

OZZO is software delivered over the internet. No physical goods are shipped, and there is nothing to dispatch or deliver to an address.

Working hours are Mon–Sat, 10:00 AM – 7:00 PM IST. Activation outside these hours is completed on the next working day. Login details are emailed to the administrator named on your order; if they do not arrive within the period above, contact us and we will resolve it the same working day.

Loading your existing products, customers, territories and team is carried out with our assistance and depends on how quickly your data reaches us. This setup work is not a condition of activation — your account is live and usable from day one.

8. Acceptable use

You agree not to use the Service to:

• break any applicable law, or infringe anyone’s rights;
• store or transmit unlawful, abusive, defamatory or obscene material, or material you have no right to hold;
• send unsolicited bulk messages, or anything that breaches messaging platform rules;
• attempt to gain unauthorised access to the Service, to another customer’s data, or to any system or network connected to it;
• probe, scan or test the vulnerability of the Service except as invited by us in writing;
• copy, decompile, reverse-engineer or create a derivative work from the Service, or resell or sublicense access to it without our written agreement;
• interfere with the Service or place an unreasonable load on it, including through automated means.

We may suspend an account immediately where use breaches this section and the breach is serious or continuing, and we will tell you why.

9. Your data and who owns it

• Your data remains yours. We claim no ownership of the customers, products, orders or any other content you put into OZZO.
• You grant us only the permission needed to host, process, transmit and display that data in order to provide the Service to you, and to keep backups.
• You are responsible for the accuracy of your data and for having the right to put it into OZZO.
• We may use aggregated, de-identified information that cannot identify you or any individual to operate and improve the Service. We do not use customer data to train artificial-intelligence models.
• How data is handled is described in our Privacy Policy.

10. Our intellectual property

The Service, including its software, design, documentation, name and logo, belongs to OZZO Technologies and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Feedback you give us about the Service may be used freely, without obligation to you.

11. Availability, support and changes

We work to keep the Service available and to resolve problems promptly, and support is provided by email and WhatsApp during Mon–Sat, 10:00 AM – 7:00 PM IST. We do not guarantee uninterrupted availability: maintenance, updates and events outside our control can cause interruptions. Where maintenance is planned and likely to be disruptive, we will give notice in advance.

We continue to develop the Service and may add, change or remove features. We will not make a change that materially reduces core functionality you are paying for without telling you.

12. Third-party services

The Service works with third-party platforms, including Google Play and messaging providers. Your use of those platforms is governed by their own terms, and we are not responsible for their availability or their acts.

13. Warranties

The Service is provided “as is”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, or that it will meet every requirement you have not agreed with us in writing.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

Our total liability arising out of or relating to these Terms, in aggregate, will not exceed the fees you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

15. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the Service in breach of these Terms, or from data you put into the Service that you had no right to hold or use.

16. Suspension and termination

• You may terminate at any time as described in section 6.1.
• We may suspend or terminate your access if you materially breach these Terms and do not put it right within 14 days of us telling you, or immediately in the case of a serious breach of section 8, or for non-payment as described in section 6.4.
• On termination, your right to use the Service ends and your data is handled as described in section 6.5.

17. Confidentiality

Each party will protect the other’s confidential information with reasonable care and will not disclose it except to those who need it to perform this agreement, or where the law requires disclosure.

18. Force majeure

Neither party is liable for a failure to perform caused by events beyond its reasonable control, including natural disaster, war, civil disturbance, epidemic, failure of a public telecommunications or power network, or an act of government.

19. Changes to these Terms

We may update these Terms as the Service and the law develop. The effective date at the top of this page will change with it, and where a change is material we will notify account administrators by email in advance. Continuing to use the Service after a change takes effect indicates acceptance.

20. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute arising out of or relating to them, and both parties submit to that jurisdiction.

21. General

• These Terms, together with your order and our Privacy Policy, are the entire agreement between us regarding the Service.
• If any provision is found unenforceable, the rest remains in force and that provision is applied to the fullest extent permitted.
• A failure to enforce a provision is not a waiver of it.
• You may not assign this agreement without our written consent. We may assign it as part of a merger, acquisition or sale of assets.

22. Contact

OZZO Technologies
Email: hello@ozzo.co.in
Telephone: +91 92271 26301 (Mon–Sat, 10:00 AM – 7:00 PM IST)